Unless otherwise arranged all websites provided by All Tech Plus will be on a basic web hosting package basis. This may or may not be sufficient for estate agent based websites due to limitations placed upon e-mail accounts and extensive import processing. Please ensure that you check our terms and conditions regularly as any changes will be applied at your next renewal without notice.
A new hosting provider is now in place. All existing customers will be moved to this new provider. Most clients will be on the Basic package. If your site is close to the limits set for the basic package you will be advised. Please note we have not changed our prices in a few years. Due to increased costs to us all plans will see a small increase in cost.
Basic web hosting package - 1.5Gb Storage Space, 300Mb Mailbox, 1.5Gb bandwidth.
- There are generally 2 limitations on storage, file storage and e-mail storage. If you are close to your limit you will be advised along with actions you could take to reduce your usage, or you can upgrade. Estate agents are typically large resource users, if you wish to stay on a basic plan, you should ensure that your property databases, particularly images are kept in order, removing old properties as soon as possible. Limits to the number of images to properties will be enforced to a maximum of 10.
- We include 1 e-mail box with a strict limit of 250mb.
- Hosting is renewable in advance each year. Usually we will include the first year of hosting in the price of your website.
- Your website will usually run on a framework known as Joomla - this software is updated frequently and will provide either enhancements to the framework or block important security loopholes. It is incumbent on you to update your website as and when necessary unless you have a support plan in place. Sites that are not kept up to date potentially can compromise other clients, in these cases we may take your site offline until brought up to date. It is important to note that updating of any software could 'break' aspects of your site - for this reason an automatic backup of your site will occur when you update in the event it is not possible to fix the problem - cost to fix will depend on whether you have a support plan in place.
Support for websites
- When you first take delivery of a website from us we will provide an initial period of snagging support included in the price.
- Any further work such as additions, modifications or fixing issues that arise caused by updates to site software or plugins/components on the site will be carried out according to our prevailing charges unless you have a hosting plan that includes ongoing support - see https://all-tech-plus.com/website-portfolio/hosting-email-plan for more details.
- Where additional work is carried out using support provided with your plan, any additional time that goes over this support will be charged at our prevailing rates.
- Our hours of support for those with built in support are as those of our general support plans, your hosting support only covers the operation of your website - it does not cover your laptop, e-mail program etc..
- The domain name is the address by which your website is known (and also how your e-mail is addressed) - for example here at All Tech Plus our domain name is all-tech-plus.com and our e-mail boxes are @all-tech-plus.com
- Your domain name is renewable in advance each year. Usually we will include one domain for the first 12 months in the price of your website.
- Your free domain name for 12 months may start at an earlier date to the start of your included free 12 months hosting depending on when we purchased the domain.
- You may at your option have more than one domain name pointing to the same site, for example if you wanted .co.uk, .com and .es domain names (where available).
Support for your website
- 1 month snagging support is included - this starts as soon as your site has been moved from our test site to the live hosting area regardless of whether your site has been made live or not. Your included free 12 month hosting also starts at this time. Snagging does not mean additional pages or design, it includes minor changes to content or if some functionality appears to not be working. Once this period expires, it is up to you how you then purchase support.
- Our websites come with a site owners guide. As the site owner you will be able to change much of the content of your site. If you prefer to concentrate on running your business we would be happy to make changes and updates for you chargeable at our normal rates or you may make use of a support plan.
- Sites do not include ongoing site maintenance updates unless you have taken out a support plan.
Email box on basic and bronze web hosting
- The small size of the mailbox should meet most clients needs, however estate agent sites are notorious for storing messages with large file attachments - these will quickly fill up your mailbox so you should follow the advice above or upgrade to a package which permits message archiving.
E-mail only hosting - not currently available (below is pre 2019)
- We can provide up to 4 e-mail boxes, domain name, and one website holding page for the same price as basic web hosting plus annual domain name charge.
- Should you opt to develop a website at renewal, we will cancel your renewal since we usually include 12 months basic hosting and domain when we develop a site. You will be charged for hosting and domain in the following year.